Terms & Conditions
Iain Abernethy Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@iainabernethy.com
Our Contact details: Iain Abernethy Ltd PO Box 38, Cockermouth Cumbria CA13 0GS United Kingdom Telephone: +44 (0) 1900 829406
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order. We accept credit and debit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
Shipping And Handling
All prices shown include UK post and packing / shipping charges. Oversees shipping costs calculated during the order process. Unless stated otherwise in ‘Shipping Instructions’, DVDs sent to the United States, Canada, Japan, Trinidad, Tobago, Philippines, Jamaica, Dominican Republic, Chile, Bermuda, Barbados and the Bahamas with be NTSC format. DVDs sent to the United Kingdom, Republic of Ireland, Europe, etc will be PAL format. Interactive Solo Training, Mental Strength and X-Training 2 are only available in PAL. All DVDs are region free.
Delivery Schedule
We will normally send your order to you within 24 to 48 hours. International orders are generally received in under 14 days.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
All appropriate tax rates have been applied and you will be charged at the prices shown.
Credit Card Security
We take the issue of card security extremely seriously. Our system meets the exacting standards as prescibed by all major banks and credit card companies.
Guarantee
We guarantee your satisfaction. Please do not hesitate to get in touch if you are in anyway dissatisfied with our service or products.
Reaching Us
If you need to reach us, please email us on sales@iainabernethy.com, alternatively, you can call on 01900829406 (International +44 900829406) or write to us at Iain Abernethy Ltd, PO Box 38, Cockermouth, Cumbria, CA13 0GS, United Kingdom.
Privacy Policy
Iain Abernethy Ltd does not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Returns and Cancellations If not satisfied with your purchase, please return it within 7 days of delivery for a full refund. However, we regret that we cannot give refunds for DVDs where the package has been opened. No refunds can be given for digital downloads. In the unlikely event that any of our products are found to be defective, simply get in touch for a prompt replacement.